Technical Support
Technical Support
One of the most demanding requests by our customers is the ability to respond quickly and intelligently to issues that present themselves during testing or production of their product.
With branches both in the US and abroad, we are able to provide service internationally around the clock. Our engineers are constantly available to answer any technical questions that arise, or provide support to solve problems immediately in order to prevent any down times. HRD Automation Machines run 24/7 on production lines and require monitoring to prevent any issues that will slow the facilities manufacturing speeds. We offer on-site support, as well as the ability to remotely access any of our systems and provide immediate technical support. In this manner, technical problems are kept at a minimum, and the battery manufacturing can run its production at a high pace. Our engineers will provide support through phone, email, VOIP, and even video assistance. We also have the latest in technical equipment to analyze problems as quick as possible.
Our advantages
Software Integration
DTI designs hardware by creating real-time computer simulations before entering the prototyping stage. Schematic, PCB, and Simulation designs are all done in-house by our engineering team. We have the resources to thoroughly check new designs before starting the manufacturing process. Our hardware systems include custom power supplies (SCR, Linear, and SMPS), microprocesser integration, and muliple communication protocols (RS-485, Ethernet, CAN-BUS, and Wireless)
Support Methods
DTI compliments its engineering team with the latest technology in analyzing equipment and system access to allow prompt response and recovery to production problems. Our lab is fully equipped with high end scopes, pcb mounting equipment, and a machining lab to provide a quick solution.
CAPABILITIES
We offer a variety of methods to keep your down time at a minimum.
The following is a list of possible methods in which can assist you in times where technical issues may arise.